New Alliant Online Banking Puts Member Experience at the Forefront

12/04/2019

Alliant Credit Union is making it even easier for its members to bank anytime, anywhere with a new online banking platform.

Using extensive research and data around how members bank online, combined with member feedback on desired features and improvements, Alliant has built an entirely new platform that puts member experience at the forefront – and will allow the credit union to continue introducing new functionality.

“It’s not just about adding the latest bells and whistles, the new Alliant online banking is specifically designed to address our members’ needs and make managing their accounts simpler and even more convenient,” said Michelle Spellerberg, Alliant vice president of digital, marketing and innovative growth. “The feedback we get from our members is the driving force behind what we do at Alliant, and because of that, we have been able to continue pushing our digital banking capabilities forward.”

Members said they wanted easier access to view their transactions and account details while bringing critical account information front and center. As a result, a large focus of the new Alliant online banking is the sleek and intuitive dashboard where members can more quickly and easily find important account information all in one place when they log in from their computer, smartphone or tablet.

Members also said they were also looking for an “error-proof” bill pay process. Alliant used this feedback to create clearer, more concise steps around payees and payment scheduling, and took it a step further by giving members the option to complete multiple bill payments at once.

With an ever-expanding number of Alliant members using mobile devices to log into online banking, building a best-in-class, responsive design to match the credit union’s highly-rated mobile banking app was one of the credit union’s first priorities.

“Just because the new online banking is live, that doesn’t mean we’re done,” Spellerberg said. “And just like our other digital channels, we will continue to grow and enhance the new online banking experience based on what our members want and need in order to help them bank easily and securely whenever, wherever.”

Alliant saw the online banking upgrade as an opportunity to continue to advance its technology platform using APIs (application program interfaces), which improves Alliant’s ability to give its members future enhancements more quickly. Whether it’s a feature request from members or a new advancement in the marketplace, the new online banking will allow Alliant to introduce new functionality to users more frequently.

The new online banking release is the latest step in Alliant’s digital banking evolution. In late 2016, Alliant launched its proprietary mobile app, which has continued to evolve with frequent updates and releases to stay on top of the latest security requirements and the features most important to its members. Last year, Alliant launched an award-winning online loan application platform that vastly improved and simplified the customer experience from start to finish.

About Alliant

Alliant Credit Union is a not-for-profit financial cooperative with nearly 500,000 members and over $11 billion in assets. Headquartered in Chicago and founded in 1935, Alliant is the largest credit union in Illinois and one of the largest credit unions in the United States. As a digital credit union, Alliant’s mission is to provide members consistently superior financial value while simplifying and enabling how people save, borrow and pay. Find out more at alliantcreditunion.org.

Media contact

Maggie Tomasek
Manager, marketing special projects
Alliant Credit Union
773-462-3958
[email protected]